When is a salesperson required to disclose additional fees to customers?

Disclosing additional fees at the time of making a sale or providing an estimate is crucial for maintaining transparency and trust in the salesperson-customer relationship. This practice ensures that customers are fully aware of the total costs associated with their purchase, helping them make informed decisions. It aligns with ethical sales practices, as customers should not be surprised by unexpected charges after they've committed to a purchase. Providing this information upfront also complies with legal requirements that govern fair trade and consumer protection, which are designed to prevent deceptive practices.

In contrast, disclosing fees before a follow-up call or only upon request can lead to misunderstandings or customer dissatisfaction, as they may not have all the necessary information when making their decision. Providing such disclosures after the sale is completed would not only be unethical but could also lead to disputes and damage the reputation of the business.